Your satisfaction is our priority at Morgan & Company Salon. Here’s a concise overview of our Returns & Refunds Policy:




  1. Checking Items: Kindly check your items upon receipt and before use. For any issues, contact us promptly at 01949 850222 or email booknow@morganandco.uk




  2. Cancellation Right: As a consumer, per the Consumer Contracts Regulations 2013, you may cancel your order within 14 working days from delivery by notifying us at booknow@morganandco.uk




  3. Returns: Ensure unopened items in original packaging. Opened or used items won’t be refunded; you may request their return within 28 days from receiving the goods.




  4. Refunds: Reimbursement of payments made, excluding supplementary costs for delivery, within 14 days from receiving the goods.




  5. Damaged/Faulty Items: We exchange damaged/faulty items or offer a refund. Contact us immediately with images of the damage.




  6. GHD Product Faults: For GHD product issues, contact GHD directly at www.ghdhair.com/customer-care/returns.




  7. Return Arrangements: Contact us at 01949 850222 or email booknow@morganandco.uk with your order number, item details, and reason for return. Securely package items, retain proof of postage.




  8. Postage Costs: We refund return postage for errors on our part. For unwanted items, return costs are at your expense.




  9. Complaints: If unsatisfied, contact us at 01949 850222 or booknow@morganandco.uk. Your statutory rights remain unaffected.




For more statutory rights info, visit www.direct.gov.uk or call Consumer Direct at 08454 04 05 06.


Thank you for choosing Morgan & Company Salon. Your support means the world to us as an independent family run salon!